Refund Policy

Article 1 (Full refund within 14 days)

1. Whether it is your first payment or a monthly renewal, if you ask within 14 days of the payment date, we refund that payment in full.
2. How to ask is set out in Article 4.

Article 2 (Your statutory rights come first)

1. Where applicable law gives you a better right than this policy, that right prevails. For example:
   • Consumers in Korea may withdraw within 7 days of receiving the document setting out the contract terms (or of the start of supply, if later) under Article 17 of the Act on the Consumer Protection in Electronic Commerce, and, if the service differs from how it was advertised or from the contract, within 3 months of supply or within 30 days of when they learned or could have learned of it.
   • Consumers in the EU, the EEA, Switzerland and the UK have the right to withdraw within 14 days of their first subscription payment and receive a full refund (Article 1 applies to later renewal payments).
   • Consumers in other countries keep the rights given by their country's law.
2. Statutory rights by country are also summarized in the Refund Policy of Paddle, the seller; where several rights apply, the most favorable one applies.

Article 3 (After 14 days — cancelling)

1. You can cancel your paid subscription at any time. Cancellation takes effect at the end of the current billing period, and you will not be charged again after that. You keep your paid benefits until the end of the billing period.
2. For a payment made more than 14 days ago, partial (pro-rated) refunds for a billing period that has already started are made only where required by law.
3. If a failure or defect in the Service kept you from using your paid benefits, tell us regardless of timing. We will try to fix the problem first, and if it cannot be fixed, we will refund you in accordance with applicable law.

Article 4 (How to request a refund or cancel)

1. Refunds — in any of these ways:
   • Choose "Request refund" at paddle.net, or use the support link in your payment receipt.
   • Email us at support@zzazan.ai with the email address you paid with and the order number on your receipt. We will check it and ask Paddle to refund you. If a refund you requested at paddle.net was not handled as this policy says, email us too, and we will ask Paddle to refund you under this policy.
2. Cancellation — in any of these ways:
   • Open the Paddle customer portal from the "Manage subscription" link in your subscription confirmation email and choose "Cancel subscription".
   • Request cancellation at paddle.net.
   • Email us at support@zzazan.ai.
3. Consumers in the EU can also withdraw during the withdrawal period with the withdrawal button ("Request withdrawal") in the Paddle customer portal.

Article 5 (What happens after a refund)

1. Paddle refunds you to the payment method you used. Depending on your card issuer or payment method, it may take some time to appear.
2. When a refund is processed, the paid benefits provided by that payment (the extra storage) end immediately. If your usage then exceeds the new limit, photos over the limit are not deleted right away — a 30-day grace period applies (Terms of Service, Article 9).

Article 6 (Contact)

For questions about refunds and payments, email us at the address below. Paid web subscriptions are supplied by the Operator and sold by our reseller Paddle as the Merchant of Record.

Supplier (Operator)

WookLap

Representative

Taewook Kim (김태욱)

Business registration no.

303-29-72103

Business address

304-dong 504-ho (Hyundai Apt.), 220-20 Toegye-ro, Chuncheon-si, Gangwon-do 24391, Republic of Korea

Email

support@zzazan.ai

Hosting

Cloudflare, Inc.

Seller (reseller)

Paddle.com (Merchant of Record)